Evening of Monday March 8, 2011.
I left a message with the Executive service person in the morning letting her know that I’d had enough and was going to cancel my order. We still had plenty of folks out sick, so work soon began in earnest. Oddly enough, I got a call from a AT&T tech during my morning break. After asking me if I had my own modem plugged into the phone jack (being repeatedly asked that question was another annoyance) he was going to get everything set up outside. I reluctantly agreed. After all, I had nothing to lose, and I wasn’t exactly clamoring to deal with Time Warner Cable.
I had to make a trip to the bank during lunch, but before I took off, I left another message with the Executive gal letting her know that I was going to give it one last shot before packing it in. The morning had been busy and I was feeling a little frazzled, so I drove the few miles to the bank with the windows open and the radio on. Arriving at the bank, I discovered that Executive gal had called while I was on the road. I didn’t feel like leaving another message so I left the phone in the car while I went to take care of my business and have some lunch. Of course, during that time, she had called again.
We played phone tag for the remainder of the afternoon. I don’t know if it was the long day I was having or the constant stream of apologies that got thrown my way, but I did not want to talk with her. I had planned on leaving early to see if my connection was working, I had just enough time to get home, check the modem and leave a final message with Executive gal. That plan got shot to heck as I ended up getting stuck on two consecutive long calls with two irritating customers. It was past my usual time to go home and I was pretty beat. The trip home was longer than usual, thanks to an accident that had occurred less than a block away from my apartment which totally hosed things up.
Being stuck in traffic is one thing, but being stuck in traffic just a few blocks away from home is maddening.
I was all but ready to collapse into bed for a quick nap. Before doing so, I half-heartedly checked the modem again. This time, I was greeted with four solid green lights and a fifth one that was blinking green. They finally freaking did it.
I hastily plugged in my laptop, opened up Firefox and saw an AT&T error page. Aww.
The error page provided me with a number to call. I hesitated for a pretty good while before picking up my cell phone, steeling myself for another craptacular experience like the one I’d had just a week earlier. The prize was finally within reach, I hoped that I didn’t get the same idiots that I had spoken with the week prior. I didn’t. Instead, I got a gentleman from India, who called himself “Ed.” Go figure that one out.
As an aside, I’ve always wondered: do those folks pick names out of a hat before signing in to their phones? I just picture a bunch of people in India sitting at their desks practicing their new names before work begins. “Ed” got lucky, I remember speaking with a less-than-convincing “Gladys” some time ago.
Moving on, I let “other Ed” walk me through the process, and except for one hiccup that was my fault he got me on the tubes and I was now a happy geek:
I plan on calling Executive Girl in the morning to let her know that everything got done and that I would be hanging around with AT&T for awhile. For all the aggrivation, I will be getting a free month out of the deal and look forward to being “always on” again. I’ll probably do one last wrap-up post after this, but for now I will bask in the glow of the sweet sweet internets. Thanks for pulling it off in the end, AT&T!!