Tag Archives: website

Books, BUSINESS, CREATIVE, JUST SAYING, RANDOMIZER9.COM, The Rules of Tech Support, WHATS GOING ON, Writing

Off To Binary Heaven

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I have been on a bit of a ‘simplify things’ kick lately, as evidenced by the fact that I am no longer a video game website editor, a drummer in a band, or involved in any conventions outside of being an attendee or panelist.  I cut back on my side projects and decided to devote the majority of my time to writing and getting the word out about my e-books.

Case in point: therulesoftechsupport.com (don’t bother, the site is kaputski and I still own the domain).  It was intended to be a ‘companion’ to my second e-book,  Things being what they are, I didn’t get around to updating it as much as I could have, partially due to the aforementioned side projects, and also because of all the other writing I do.

So its no wonder that there weren’t very many visitors to the site.  The year of hosting I had prepaid for was coming due, and I wasn’t sure that I wanted to pay for a site that I didn’t have the time to keep up with and that wasn’t being visited.  So I shut down the site.

While I took the liberty of grabbing all of the articles and pictures from the site prior to shutting it down, I feel a little sad over pulling the plug.  Granted, I’ve had other websites that have gone off to binary heaven for one reason or another, but for what its worth, this one was mine.

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BUSINESS, JUST SAYING, RANDOMIZER9.COM, TECH, WHATS GOING ON

Dear River City Federal Credit Union…

UPDATE:  I received a call from the CEO of River City Federal Credit Union the afternoon after sending the email below and apparently their e-statement system is down due to some upgrades they are in the process of implementing.  Nice.

Everything is going to be sorted out as far as I’m concerned, but I have to admit to rolling my eyes when I was being told about how wonderful the system was going to be in the future.  I mean, seriously, it isn’t working right now so I could care less about TEH FUTURE!  So for the moment, its ‘all’s well that ends well’ but we shall see how things work out after they get everything done and (hopefully) working.  I am cautiously optimistic.

I joined River City FCU last year partially because I was tired of  ‘business as usual’ with banks.  I had hoped that joining a local credit union would provide a better overall experience and looked forward to supporting a local business.  While your people have been great, your technology has been sorely lacking, especially where e-statements are concerned.  Not only did I miss my March statement but after contacting RCFCU via the online system, I was told over a week ago that a statement would be mailed to me and I have yet to receive it.  I have also cancelled my e-statements so that I don’t have to go through this mess for the near future and am no longer receiving REWARD Checking benefits because I have to choose between those benefits or not receiving my statements in a timely fashion which is an inconvenience.

This is inexcusable.  This is the 21st century and if you want to compete with other credit unions to say nothing of the big banks then you need to accept the fact that keeping an important system like eStatements down for more than hours in UNACCEPTABLE.  As much distaste as I have developed for banks, at least their online systems have always worked and as much as I hate to admit it, I may find myself going back to them (or at least another credit union) just so that I don’t have to worry about not having access to my information because a tube popped in the mainframe.

Thank you.

Eduardo Soliz

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