My trusty CR-V (the “Excelsior,” because I name my cars after spaceships) recently got dinged in the back. The damage isn’t too terrible but it’s in a lousy spot. Thus, I had to deal with my insurance company (Progressive) and rent a car. Along the way, I noticed a few things:
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#5. *Angry Bear Noises*
The lady that hit me seemed to be pretty impatient while I got Progressive on the phone. MAYBE YOU SHOULDN’T CAUSE AN ACCIDENT IF YOU’RE IN A HURRY, LADY.
- I didn’t even think about calling the police. This was a low speed accident and not worth their time.
- She eventually gave me her info and drove off in a huff because “I have kids in the car.” I don’t know about y’all but I tend to drive extra-careful whenever I have passengers…just saying.
- Insurance company Ding #1: To be fair, I was getting impatient with Progressive too. Pick up the phone, guys!
- It wasn’t a bad dent, but in just the right spot for water to get into the hatch.
- I’ll get a call back in 24 hours. Cool.
- Ding #2: The claims rep was supposed to call me ‘within 24 hours.’ 2 days later and still no call.
- I posted an angry tweet about that lack of communication and got a response within a few hours. Modern times and all that.
- Lady’s insurance is taking full responsibility (as well they should) Woo-hoo!
- Stuffed a plastic bag into the hole to keep water out. Lucky it hasn’t been raining lately.
- I was initially going to pick a shop to take it, but decided to punt and the insurance guys handle it. I have other things to worry about.
- Ding #3: The last time this happened, I got to pick a rental. This go-round they threw me into a Toyota Corolla.
- I got everything I needed from the CR-V…except for the garage door opener. >.<
- The heck with giving me both car keys on a key ring that I can’t remove them from?
- It’s a little bit of an adjustment going from a small SUV to a car, but I’m (mostly) handling it. Lucky for me I don’t have any long trips coming up.
- When did car air conditioners get so complicated?
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15. Me in the rental
This is a newer vehicle, yet the backup camera looks terrible compared to my 2012 CR-V.
- Having an in-car touch screen does not work very well. At the risk of getting technical: The user interface is poop.
- Ding #4: The repair guy was supposed to call me ‘tomorrow’ Didn’t happen.
- Yeah, it’s probably time to start looking for a new insurance company.
- Thing I miss most about my CR-V? Legroom.
- I’ve given up on getting any calls from my insurance company at this point, just going to check their website every so often.
- If you are going to tell somebody you are going to call them and you don’t, that is rude and unprofessional.
- Unless you’re a recruiter, then it’s par for the course. (obligatory job-related item)
- Auto headlights should NEVER turn on the high beams…just sayin’
- Had a funny moment when it rained and I tried to turn on the rear wiper that wasn’t there.
- Also, the ‘beep’ it makes when I turn on the alarm can barely be heard.
- The day before the repair is due to be completed, the app says “2 days left until repaired.” Huh?
- (Finally) Got a call that afternoon saying it will be ready when scheduled, woo-hoo!
- 4pm and the app now says ‘Repairs complete.’ Maybe I’ll get lucky and get my ride back a day early?’
- Ding #5: Of course they call me 15 minutes before they close (and I’m already at home from work) to schedule the pickup the next day, grr.
- Since the lady’s insurance is taking full responsibility, this little adventure isn’t going to cost me any money, just a little time and aggravation.
- I also got a blog post out of the deal, too 😀
35. Looking good!
- Ding #6: Scheduled the appointment for 1230, get there at 1231 and I have to wait 😛
- Holy cats, the Excelsior looks good when it’s cleaned up.
- Feels good to be in my own vehicle again. I had to re-learn some habits, like having cruise control settings on my steering wheel instead of on a stick thingie.
- Time to shop for new car insurance!