BUSINESS, Eduardo Soliz, TECH, TECH SUPPORT, WORK

Laid Off

Person in a bear costume sitting at a dinner table behind a laptop. He is wearing a yellow polo shirt and holding a coffee mug with the words "What's the Rush?" on it.

Working beary hard!

I was spending another day at home in this weird time that is both interesting and yet uninteresting. The company I work at had closed all of its offices back in mid-March as the nation started coming to grips with the pandemic. My job, as a deskside technician, was to be the ‘boots on the ground’ in the San Antonio office. Now that the office had been closed, my workdays consisted of sitting at my dining room table on my work laptop hunting through open incidents for something to do. Thanks to the lock-down, the number of remote techs working from home had multiplied five-fold, so the pickings were very slim.

A fellow tech had posted a ticket into our group chat asking for help, so I raised my virtual hand and seized the opportunity. I had been hired in December, so there was still a lot that I didn’t know. Thus, I began searching through our knowledge base so I wouldn’t be flying completely blind.

I had barely started to read the first article I had found, when the message: “Do you have time for a call?” popped up on my screen. It was from my boss.  I frowned at my dumb luck. Of course, the boss has to ping me the one time that I actually had something to do. But he’s the boss, so I replied: “Sure, I have time.”

“Okay, I’m sending a meeting request.” He replied.

What I call ‘Eduardo’s dumb luck’ kicked in again as my boss’ video chat request kept popping up on my phone instead of on my laptop. We use Microsoft Teams, and as much as I like Microsoft, their software seems to get squirrely as all heck once it’s running on something that isn’t Windows. After five awkward minutes of me sending “No, I can’t connect to the meeting” to my boss while walking around my home looking the cellular sweet spot that I hoped would make it start working on my phone, my laptop suddenly became cooperative. I joined the chat to find my boss and two other people that I had never met before on my screen.

My Spidey-sense started tingling. The first thought that popped in my head was: This is it, I’m being let go. To me, the newcomers were the online equivalent of a security guard carrying a cardboard box showing up at your desk.

Once my boss introduced the pair of morose looking gentlemen as being from Human Resources, my internal estimate of whether I was about to be let go went from ninety-nine percent to one hundred.   The only question now was going to be whether I was going to be laid off or fired.

The HR guys introduced themselves; one of them said that he was sorry we were meeting for the first time under these circumstances. I almost cracked a joke about this being the last time we were meeting, too. I wish I had. Maybe it would have lightened the mood a little. Then again, it may have also made the unfortunate proceedings even more awkward. I chose to be a professional and held my tongue.

After the introduction, my boss pretty much let the HR guys take over the meeting.  He didn’t even bother looking into the camera, which was off to the side of his PC. Whatever was happening on his screen had his full attention; I later found out that I wasn’t the only person to be let go, so perhaps he was setting up those meetings as well. I can’t say I envied him having that job, but at least he still had one.

Having been fired before as well as having been part of a mass layoff, I knew what was coming. We’re very sorry it had to come to this. Business needs. This wasn’t planned in advance. Blah blah blah. The only part I was interested in was whether I was being laid off or fired. I did a Mr. Spock eyebrow-raise at what I thought were some questionable statements, such as:

This is about business needs, which translates to: This is about saving money. That statement would have gone over a lot better if I hadn’t had to sit in on an hour long presentation from our CFO the day before where he mentioned that the company was doing fairly well in spite of the lockdown. Yeah, that does not computer at all.

This wasn’t planned in advance: I don’t buy this for a second, especially given that it was a large company. Large companies never do anything quickly. It had been a month and a half since the office closure, and I wonder if there was some threshold they were waiting to hit. Even if that statement was true, a company that just drops people at the drop of a hat isn’t the kind of company I want to work for. Granted, that issue seems to have taken care of itself, but still.

They then started talking about health insurance, which is super-important for me. I found it interesting that the HR guys bought up COBRA (probably a requirement) but they didn’t bring up signing up for health care though the Affordable Care Act. Granted, I’m already aware of both, but not bringing up the ACA is doing a disservice to people. COBRA premiums are insanely expensive and in my experience, the ACA provided good coverage at a much lower cost. When I needed temporary health insurance last year when in between jobs, the cost of an unsubsidized ACA plan premium and my medications combined were lower than the COBRA premium by itself.  So if you are staring down the barrel of a crazy expensive COBRA payment, do yourself a favor and look into the ACA at healthcare.gov.

Finally, as someone who takes medication regularly for a chronic condition, being let go on the last day of a month was an extremely lousy thing to do, because it meant I had to immediately request refills and pray they were ready before my coverage ran out at the end of the day. Otherwise, I was going on the hook for a few hundred dollars. If this spiel is coming off as a little angry, that’s why.

Near the end of that whole sad affair, I was told to not mention anything to my coworkers, because others were also going to be let go. Sure. A box would be shipped out so that I could return my work laptop and charger. I also had an access card for the office and a skeleton key, so I offered to get in touch with my manager to return those items. I was told that to return those items with the laptop to the home office in Milwaukee, even though ‘we know it sounds redundant.’ In my mind I thought: That doesn’t sound redundant. That sounds stupid. But I didn’t fight it.

My last work meeting over with, I requested refills from my pharmacy (another painful experience that I won’t go into here) and began to clean up the improvised home workspace that would go back to being my dining room table. About an hour later, I heard a message ping come from the laptop. One of my now-former coworkers had also been let go and had sent a good-bye message to the group in chat. I figured that the cat was out of the bag, so I should probably send one too. Later, after cleaning up, I discovered that my access to work chat and email had already been revoked. Score one for efficiency. I sighed, closed my work laptop for the last time and then came to an unfortunate realization:

I had forgotten to reassign the ticket.

Oh well.

Standard

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