BUSINESS, Eduardo Soliz, TECH, TECH SUPPORT, WORK

Laid Off

Person in a bear costume sitting at a dinner table behind a laptop. He is wearing a yellow polo shirt and holding a coffee mug with the words "What's the Rush?" on it.

Working beary hard!

I was spending another day at home in this weird time that is both interesting and yet uninteresting. The company I work at had closed all of its offices back in mid-March as the nation started coming to grips with the pandemic. My job, as a deskside technician, was to be the ‘boots on the ground’ in the San Antonio office. Now that the office had been closed, my workdays consisted of sitting at my dining room table on my work laptop hunting through open incidents for something to do. Thanks to the lock-down, the number of remote techs working from home had multiplied five-fold, so the pickings were very slim.

A fellow tech had posted a ticket into our group chat asking for help, so I raised my virtual hand and seized the opportunity. I had been hired in December, so there was still a lot that I didn’t know. Thus, I began searching through our knowledge base so I wouldn’t be flying completely blind.

I had barely started to read the first article I had found, when the message: “Do you have time for a call?” popped up on my screen. It was from my boss.  I frowned at my dumb luck. Of course, the boss has to ping me the one time that I actually had something to do. But he’s the boss, so I replied: “Sure, I have time.”

“Okay, I’m sending a meeting request.” He replied.

What I call ‘Eduardo’s dumb luck’ kicked in again as my boss’ video chat request kept popping up on my phone instead of on my laptop. We use Microsoft Teams, and as much as I like Microsoft, their software seems to get squirrely as all heck once it’s running on something that isn’t Windows. After five awkward minutes of me sending “No, I can’t connect to the meeting” to my boss while walking around my home looking the cellular sweet spot that I hoped would make it start working on my phone, my laptop suddenly became cooperative. I joined the chat to find my boss and two other people that I had never met before on my screen.

My Spidey-sense started tingling. The first thought that popped in my head was: This is it, I’m being let go. To me, the newcomers were the online equivalent of a security guard carrying a cardboard box showing up at your desk.

Once my boss introduced the pair of morose looking gentlemen as being from Human Resources, my internal estimate of whether I was about to be let go went from ninety-nine percent to one hundred.   The only question now was going to be whether I was going to be laid off or fired.

The HR guys introduced themselves; one of them said that he was sorry we were meeting for the first time under these circumstances. I almost cracked a joke about this being the last time we were meeting, too. I wish I had. Maybe it would have lightened the mood a little. Then again, it may have also made the unfortunate proceedings even more awkward. I chose to be a professional and held my tongue.

After the introduction, my boss pretty much let the HR guys take over the meeting.  He didn’t even bother looking into the camera, which was off to the side of his PC. Whatever was happening on his screen had his full attention; I later found out that I wasn’t the only person to be let go, so perhaps he was setting up those meetings as well. I can’t say I envied him having that job, but at least he still had one.

Having been fired before as well as having been part of a mass layoff, I knew what was coming. We’re very sorry it had to come to this. Business needs. This wasn’t planned in advance. Blah blah blah. The only part I was interested in was whether I was being laid off or fired. I did a Mr. Spock eyebrow-raise at what I thought were some questionable statements, such as:

This is about business needs, which translates to: This is about saving money. That statement would have gone over a lot better if I hadn’t had to sit in on an hour long presentation from our CFO the day before where he mentioned that the company was doing fairly well in spite of the lockdown. Yeah, that does not computer at all.

This wasn’t planned in advance: I don’t buy this for a second, especially given that it was a large company. Large companies never do anything quickly. It had been a month and a half since the office closure, and I wonder if there was some threshold they were waiting to hit. Even if that statement was true, a company that just drops people at the drop of a hat isn’t the kind of company I want to work for. Granted, that issue seems to have taken care of itself, but still.

They then started talking about health insurance, which is super-important for me. I found it interesting that the HR guys bought up COBRA (probably a requirement) but they didn’t bring up signing up for health care though the Affordable Care Act. Granted, I’m already aware of both, but not bringing up the ACA is doing a disservice to people. COBRA premiums are insanely expensive and in my experience, the ACA provided good coverage at a much lower cost. When I needed temporary health insurance last year when in between jobs, the cost of an unsubsidized ACA plan premium and my medications combined were lower than the COBRA premium by itself.  So if you are staring down the barrel of a crazy expensive COBRA payment, do yourself a favor and look into the ACA at healthcare.gov.

Finally, as someone who takes medication regularly for a chronic condition, being let go on the last day of a month was an extremely lousy thing to do, because it meant I had to immediately request refills and pray they were ready before my coverage ran out at the end of the day. Otherwise, I was going on the hook for a few hundred dollars. If this spiel is coming off as a little angry, that’s why.

Near the end of that whole sad affair, I was told to not mention anything to my coworkers, because others were also going to be let go. Sure. A box would be shipped out so that I could return my work laptop and charger. I also had an access card for the office and a skeleton key, so I offered to get in touch with my manager to return those items. I was told that to return those items with the laptop to the home office in Milwaukee, even though ‘we know it sounds redundant.’ In my mind I thought: That doesn’t sound redundant. That sounds stupid. But I didn’t fight it.

My last work meeting over with, I requested refills from my pharmacy (another painful experience that I won’t go into here) and began to clean up the improvised home workspace that would go back to being my dining room table. About an hour later, I heard a message ping come from the laptop. One of my now-former coworkers had also been let go and had sent a good-bye message to the group in chat. I figured that the cat was out of the bag, so I should probably send one too. Later, after cleaning up, I discovered that my access to work chat and email had already been revoked. Score one for efficiency. I sighed, closed my work laptop for the last time and then came to an unfortunate realization:

I had forgotten to reassign the ticket.

Oh well.

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Android, Apple, BUSINESS, list, TECH, Uncategorized

35 Things I Noticed After Upgrading to iOS 11 and an iPhone SE

iOS 11 just happened to drop on the same day I bought a new 32 GB iPhone SE in order to replace my 16 GB iPhone 6 and switch over to a prepaid plan. The 6 was running low on storage space and the SE was on sale, so why the heck not upgrade my OS and my phone on the same day!

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#19-YUUUGE!

  1. First things first: Upgrade my iPhone 6 to iOS 11. Maybe I can use that as a selling point after I move to the SE.
  2. I can’t help but cackle at glee at how many problems iOS 11 is likely causing for customers at my old job. Jerks.
  3. Yes, I am saying my former customers and my former employer are jerks.
  4. Free space on 16GB iPhone 6 before upgrade: 900 MB. Free space after: 4.9 GB. WTF?
  5. When I hit the Wireless or Bluetooth buttons in the Control Center I expect them TO TURN OFF, not just disconnect. No bueno. iOS!
  6. Is a Location on/off button in the Control Center too much to ask for?  Android has had one in their Notification Area for years. Don’t you want to be cool like Android, iOS?
  7. On a related note, the fact that Apple constantly wants to know where you are is mildly creepy.
  8. Why would I want to turn off the cellular part by itself? Isn’t that what Airplane Mode is for?
  9. The “Do Not Disturb While Driving” thing is pretty cool.
  10. The Pebble smartwatch app is still standing; it’ll be a sad day when it or my watch stops working. Stupid FitBit.
  11. From the ‘what took Apple so long’ department: Files. Yeah.
  12. Only four app updates to install…so far!
  13. All in all, iOS 11 is pretty nice, with a few annoyances I can live with. On to the new phone!
  14. Why not Android? Let’s see: For $200 I can get a questionable phone with a lousy camera and maybe one OS update or a really good phone with an awesome camera that will get updates for a few years.
  15. Despite the smaller screen, I consider the SE an upgrade. Better CPU, twice the storage, and a better camera.
  16. Yeah, yeah. I shouldn’t have bought the 16GB model two years ago, but here we are.
  17. The SE is small enough to fit in my pocket and not be constantly clipped to my belt looking like it’s there for something important.
  18. I’m sort-of trying to not be tied to my phone so much.  I don’t know how successful I’ll be, but I’m trying!
  19. Funny how my old phone is nearly as big as the box my new one came in.
  20. Shopping for a case was a little annoying because the iPhone SE section at Ye Olde Electronics Store was cleaned out. It must have been one heck of a sale, or maybe the SE has become the ‘poor man’s iPhone.’
  21. Found an OtterBox case on the cheap at Wally Martinez (Wal-Mart) so maybe there’s something to that.
  22. Yay, another set of EarPods and Apple stickers I’ll never use.
  23. I can never put screen protectors on right.

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    Out with the old, in with the small!

  24. The gal at the activation line has an interesting accent. I wonder if she’s in the Philippines…FOR NO PARTICULAR REASON.
  25. Accidentally hung up on her once during the activation process. Oops.
  26. Apparently the dweebie at the Best Buy warehouse didn’t scan my new phone so it wasn’t technically ‘purchased.’ That led to WHY IS IT NOT WORKING ANYMORE ten minutes after activating it, which led to another phone call to Whereveritis-istan.
  27. Realization: I’m going to have to be super-careful to not drop this thing in the toilet.
  28. It took me a half day before I realized I hadn’t set up my ringtone.
  29. Apple productivity apps are useless to me without OneDrive support.  Buh-bye.
  30. Garage Band, iMovie and TV apps on a 4-inch screen? Um, no.  Gone.
  31. Free space: 22 GB  That’s more like it!
  32. What the hell is up with not letting me use my phone as a hotspot, cellular prepaid people? Crazy idea: If people use up all their data tethering, THEY HAVE TO BUY MORE DATA WHICH MEANS YOU MAKE MORE MONEY.  Idiots.
  33. Tethering seems to work just fine via USB, so neener-neener, prepaid cell phone weenies!
  34. Going to take a little adjusting to having a smaller phone, but I think the SE is going to work. Hopefully my new provider works out, too!
  35. I’m just waiting for that one friend (you know who you are) to see my new SE and say “OH MY GOD, IT’S A BABY PHONE!”
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300 Seconds, PODCASTS, TECH, TECH SUPPORT, WORK

300 Seconds #79: Job Separation Anxiety

Click here to listen to this episode!

You are listening to ‘300 Seconds with Eduardo Soliz,’ and this is episode number 79, “Job Separation Anxiety,” so let the 300 Seconds begin!

I’ve had a feeling of impending doom at work for a few weeks now.  During this time of year, we usually start getting ready for our ‘busy season’ by preparing training materials and hiring new people so that they’ll (hopefully) be ready for the onslaught of customers in the fall. While there has been plenty of training prep going on, our boss hadn’t scheduled a single interview.  Suspicious, to say the least.

Finally, for the first time since I have worked at the company, every person in our department was called into a meeting.  The meeting began with a sad-faced girl from Human Resources going into a spiel about restructuring, company challenges, new directions, blah blah blah.  Yup, here it comes.

She then threw the hammer down: The thirty people in the room (including myself) were all going to be laid off after a few weeks.  The department was being scaled back, so if we wanted to hang around, we would have to apply for one of the new positions.  After some questions and one wire-acre comment from yours truly, we were each given a packet of documents and allowed to go home to digest the news, if we wanted to.  Needless to say, everybody called it a day.  I didn’t envy the Human Resources gals their jobs, but at least they would still have jobs in a few weeks.

In my so-you’re-about-to-be-canned document packet was a fun corporate-double-speak letter that referred to my last day on the job as the ‘job separation date.’  Yeah, I’ll be certain to file that letter next to the ‘thirteen dollar bonus’ one from a few years ago.  Yeah, that’s right.  Thirteen dollars.  And people wonder why I hate my job.

I chuckled at their choice of words: “Job Separation.”  I guess it beats ‘Don’t let the door hit ya where the Good Lord split ya,” though.  This being Texas, I’m genuinely surprised they didn’t just toss us out right then and there.

In a sense, I’m a little disappointed in myself; I’ve seen the writing on the wall at other employers in the past, and I’ve been lucky enough to get out of Dodge while the getting was good.

I guess I’ll have to start paying attention to those updates from Monster and LinkedIn now!

This has been 300 Seconds, the next episode will be posted after my update my resume.  I am Eduardo Soliz, and if you’re looking for a software developer, help desk analyst, tech support lead, creative writer, copy editor, or maybe even a voice guy, shoot me an email at edsoliz@yahoo.com.  Whether you’re hiring or not, check out Eduardo Soliz dot com for more podcasts and short stories, and as always, I thank you for listening!

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