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“De-empathized”

Tech support folks are often accused of not caring about customer problems. Most of you won’t want to hear this (and the rest of you will nod your heads in agreement), but the unfortunate truth is that yeah, many of us in tech support really don’t care about your problem.

A tech support person hears so much wailing and gnashing of customer teeth over the course of their job that it eventually fails to have any meaningful effect. We eventually become ‘de-empathized’ and thus lose our ability to feel empathy or sympathy towards our customers. Most of us don’t start out with much to begin with so it doesn’t take very long to reach that point.

Why? A few reasons:

First, a tech can interact with a lot of customers, particularly if they do phone support. Let’s assume a tech talks to 20 customers over the course of a day: That adds up to 100 people over the course of a week, or 5,200 people in a year. Considering that the majority of them of them are calling because something is not working, a fairly high percentage of them are going to be angry, upset, and frustrated. While most people are civil, many are not, and of course, there are a few jerks, to put it politely. I submit to you that it is very difficult to hear all that negativity (to say nothing of the stupidity) and not have it affect you.

Secondly, techs get the same paycheck regardless of how many problems they fix or don’t fix. If a tech puts in extra effort its probably because you’re being nice, or at least civil, but there are usually no consequences for not being able to fix a problem. As much as I hate to admit, there are some problems that we can’t fix.

Finally, there is the repetition of hearing the same cries/pleads/screams for help day after day after day. When you hear every customer tell you their problem is a matter of life and death the phrase becomes meaningless. There is a saying that sums this attitude up best: “A failure to plan on your part does not constitute an emergency on my part.” The constant exaggerating by customers only aggravates us further; are we supposed to believe that a customer just sat behind a computer for three hours on a stuck install?

Don’t confuse indifference for laziness, though: Those jaded-don’t-give-a-crap support people are still going to do their jobs, but they are going to do it without a single shred of touchy-feely-ness. I can’t pinpoint exactly when I stopped caring, but I haven’t cared about my customer’s problems for quite some time, now. Unfortunately the lack of empathy and concern can be heard loud in clear in my ‘phone voice’ at work, and I’ve been called out on it on occasion.

But just like I do when I hear the cry of ‘it has to be done now’ or ‘it was working yesterday’ or ‘its your company’s fault.’ I sigh, fix their problem or tell them it can’t be fixed, and move on to the next person. Its just water off an apathetic duck’s back.

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Faith In Humanity -1

It would appear that I may have been ripped off again by an artist at Oklacon this year. 😦 Last year I paid for a commission that I never received, and this year I ordered a print that has not yet arrived in the mail even though the seller said they would be sent out ‘as soon as we get home.’ I am holding out hope that it will appear in my mailbox any day now, but my optimism is fading now that its 2-1/2 weeks after the fact.

Part of it is my fault, I suppose: I’m often told that I have too much faith in people, and I don’t deny that’s probably true. I like to think that most people are honest, particularly if they are conducting business, so I didn’t bother getting the names of the folks involved. After all, they have my contact information and they can let me know if something comes up. Unfortunately, that also leaves me no recourse should the seller fail to deliver. (ba-doom tish) I hold out hope that the sellers weren’t being dishonest: maybe life got in the way, or they lost my address or USPS lost the package or their computer crashed or house burned down or something else happened to explain why I didn’t receive that which I paid for.

Like I said, too much faith in humanity.

It sucks that some less-than-honest (or perhaps incompetent) characters that were in the Dealer’s Den have to cast a cloud on what was otherwise an fun time. I plan to going back to Oklacon next year, but I’ll be holding onto my cash a little more tightly.

Naturally, the optimist in me still expects to find that print in the mailbox tomorrow, but he’ll eventually give up after another week…maybe.

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51 Things I Noticed at Oklacon 11

oklaconlogo This year marked my second Oklacon, and I did a much better job of keeping up my usual list despite, or maybe because I kept it on old-fashioned paper!

Fursuit parts are apparently very good for keeping yourself warm.
This is a great con for attention whores: Just yell or talk very loudly and EVERYONE on the campsite can hear you.
Anyone playing the guitar at 7AM should be shot or at least kicked in the nards.
I’m thinking that its about time to retire my old Sears Hillary tent. 😦
I was happy I could get a signal on my Verizon iPad in nearby Watonga, OK, but then I got to the campsite annnd its gone!
Even instant cappuccino tastes great when you’ve been sleeping in 30-degree weather.
I’m not sure which is bothering me more: not wearing my university ring or not having a comb in my pocket.
Someday Dr. Nuka will tire of my ‘What’s up Doc?’ greeting and get all sciencey on my tail.
Somehow ‘All My Exes Live In Texas’ got stuck in my head.
They should probably make sure the participants are able to play volleyball out of suit first.
Plastic hammer + heavy metal stakes = FAIL
I was a bit overdue for a shave on Thursday but the cold is keeping me from doing so.
Good idea: Putting QR codes on my dealer’s table sign. Almost Good Idea: Putting QR codes on my dealer’s table sign at a con where cell reception sucks.
Maybe its just me, other folks seem to be doing just fine. Just what I need: another reason to dump Sprint.
I learned today that Canada apparently has its own version of Texas called Alberta. The thought that each country in the world may have its own ‘Texas’ might explain a lot…and fills me with fear.
One of the researchers was having problems with her camera and was getting frustrated, I had to quip: “This is the part where they usually call me at work.”
Even though I’m not at work, my tail was still dragging at about 4PM…should have had that second cup of coffee!
The collective rolling of eyes could almost be heard whenever someone insisted they were the only one in the furry fandom whose fursona was an X.
Best money I’ve spent recently: $15 for a small stool for sitting in the tent; its a little snug in the forbidden zone, but otherwise worked well.
Its funny how the lack of data turned my smartphone into a glorified watch…and a phone.
I only posted once to social media all weekend and haven’t missed it. It feels good to be talking to people that are actually sane.
The rain snuck up on us Friday night but surprisingly nothing got into the tent…there but for the grace of God go I.
Unlike last year, the bathrooms were kept up and I even contributed by plunging a few times and even fixing a toilet, nice to put that homeowner skill to use.
I should have been annoyed by Reville being played at 9am, but instead I found it amusing…because I was already awake.
My writing panel went well, four people showed up!
Hot dogs? At a furry con? Say it ain’t so!
My laptop is a battery…a big, frakking, heavy battery.
The zipper on my tent was misbehaving and the first thing that came to mind was ‘MY KINGDOM FOR SOME DUCT TAPE!’
Things I forgot to bring: wet naps, duct tape, mayonnaise and once again, a roll of toilet paper.
I could only not shave for so long, Saturday night the face fuzz was gone.
I might need to switch to Mountain Dew from coffee, the Dew seemed to keep Nuka going.
He graciously gave me one of his, and I gave him some of my cough drops, balance of the universe and all that.
Yeah, it was great to hear my dealer-neighbors bicker back and forth like an old married couple…which they probably were.
Furries apparently really hate sports, which is yet another way I stick out in that club in addition to being straight and over 30.
From the ‘clever idea’ department: Previous year’s con shirts: $12 for 1 or $10 for 2
Hearing the rules for ‘Predator and Prey’ made me think of ‘Calvinball.’
When in Rome: I got mustard on my camera’s strap during lunch and my first instinct was to try to suck/gnaw it off.
Part of me want to either stay in a tent alone or get an A-frame bunk next year…hmm.
f I had known coffee cups/mugs were going to be sold at the auction I would have been there in a shot.
I wonder what the organizer thought when I gave him my tax form that said “Sales: $4”
A guy nearby needed help tearing down his ‘insta-tent.’ I knew there was a reason I didn’t like those things.
Well, that and they cost twice as frakking much.
Very thankful to have a second person in the car on the drive home, I probably would have had to stop for sleep otherwise.
Saw so many Braum’s burger/ice cream/grocery joints on the drive up/back that we had to stop at one on the way home. Quite good! Still haven’t been to Waffle House.
Put over 1,100 miles on the Excelsior the whole trip and used up just over two and a half tankfuls of gas.
Flying J has REALLY good coffee. That, or drinking instant coffee at work for so long has ruined my taste buds.
We encountered absolutely zero traffic problems on I-35 from Oklahoma City all the way down UNTIL we hit San Antonio and spent 25 frakking minutes going the last 5 miles home…REALLY, SAN ANTONIO?
Good Idea: Empty fridge beforehand so no food goes bad during the drip. Problem: No food in fridge to eat upon return.
While I only sold 2 storybooks during the weekend, it was still 2 more than I sold during Furry Fiesta. *shrug*
Thank you, Sharon.
I can’t wait to do it again!

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Closing Windows

technology2 I don’t drink alcohol, but it is going to be hard to resist the urge to raise a glass of something on April 8, 2014. That particular Tuesday is going to be a special day for many of my fellow techies around the world and I have no doubt that many of my I.T. brethren will be celebrating the momentous occasion that takes place on that day. What is it, you ask?

It is the day that Windows XP finally DIES.

Don’t get me wrong, Windows XP has had a hell of a run since August 2001. It was a good OS and was definitely a step up from the awful Windows Me that preceded it. Heck, it was so good Microsoft kept it around when Netbooks came into vogue a few years ago. Those netbooks and the terrible Windows Vista probably helped to keep it alive probably well past its originally intended expiration date, but all good things must come to an end, so here we are…or at least here we will be in just under seven months.

Windows 7 is goodness and I finally decided to eat my Windows 8 peas, so XP is but a fond memory for me except for when I have to deal with customers that still use it at work. I can’t give them too much grief, because I still use WinAmp 2.9 and Microsoft Money 2000! That said, I’ll be happy as a clam when I no longer have to worry about whether users should click on ‘Add/Remove Programs’ or ‘Programs and Features’ in the Control Panel!

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The Long and Winding Words

writingbear

My last e-book “Con Fluff 1: 2012 Furry Convention Short Story Collection” was released seven months ago, and as the 2013 edition won’t be ready for a few months at the minimum, I feel the need to get another e-book out into the wild. My (virtual) stack of unpublished short stories has been growing and I’m pretty sure that I have enough of them to assemble another e-book.

Since my stories are very short, I have to round up a few in order to assemble a collection of decent length. One early lesson I learned in my Adventures in Self-Publishing is that five stories was not enough content for 99 cents, as evidenced by the thud that ‘One Sheet Stories’ and ‘FlipSide Stories’ made in their respective marketplaces. Luckily, people are buying the longer collections I’ve produced since so I think I’ve figured out how much stuff is enough.

The stories themselves are another matter, though. The longest anything I’ve ever written was about 12 pages. It also took me a little while to get over my habit of keeping stories about a page long due to printing constraints back in the First Storm Manga days. Even when I have a hard limit to work with, I try not to think about length, but even then I’m pretty sure that the thought of ‘is it long enough’ rattles around somewhere in my subconscious.

I don’t know that I have a Great American Novel in me but I’d like to write one eventually. Time will tell!

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RANDOM REVIEW: Windows 8

EATING MY PEAS

So Purdy…

I first gave Windows 8 a spin when the Developer Preview was released back in 2011. As I have not purchased a new computer since then, I haven’t had the pleasure of seeing the final product, but judging from prevailing opinion as well as feedback from customers, it seemed that I wasn’t missing much. As I work in tech support, I figured that I was going to have to support Windows 8 sooner or later, so I decided to eat my peas and installed Windows 8 on my laptop: a 14″ Toshiba P745-S4102 with 6MB of RAM.

THERE AND BACK AGAIN

The install went fairly well, but I made the mistake of not wiping the drive beforehand, so I had lots of icky bits left over from years of Windows 7 use. I would open up my boot drive to find rouge directories sticking out their tongues at me in glee. Obviously the thing to do was to delete them, so I got delete happy and of course, deleted an important directory.

So just like I did during my adventures with OS X, I had to start all over again. I formatted the drive, reinstalled Windows 8, and was back in business. Windows 8 seemed to be a little more happier after the second install, so lesson learned: always format the hard drive before dropping in a new OS.

THROWN FOR A LEARNING CURVE

Up until Windows 8 you could count on a few things like the Start Menu and Control Panel to be there. No mas. The Start Menu has been replaced by the Start Screen and other options are accessed by pulling up a ‘Charms Bar’ that is accessed by moving the mouse to either the upper or lower-right hand corner of the screen. Moving the mouse to the lower-left hand corner reveals a shortcut to the Start Menu, and the upper-left corner pulls up the last program opened and a list of currently open programs if you move the pointer down from there. The interface is not intuitive and poorly explained, you get zero help and are tossed into the Start Screen with nary a tooltip to help you.

A great example of how obtuse things are is the method for shutting down the computer:

Bring up the Charms bar by moving the mouse to one of the right-hand corners…that is, assuming you know its there.
Click ‘Settings’
Click ‘Power’
Click ‘Shut Down’ from the pop up menu.

Is it any wonder that people are upset about having to re-learn how to use their computer again? Expect to stumble around Windows 8 for a while (I certainly did) until you learn its intricacies or say ‘screw it’ and download a Start Menu replacement.

APPY, APPY, APPY

…or not!

One of the big reasons Windows 8 has received so much grief was because of the removal of the apparently-beloved Start Menu. I admittedly gave them static about this too, but having poked at it again, I now get what it is Microsoft had in mind when they removed it.

Mobile devices like smartphones and tablets have given us the concept of apps, or small programs that only do one thing or access a single service. Like many of you, I’ve gotten accustomed to doing things via apps. When done right, they’re great: you open up the app for whatever it is you want to do and take care of business instead of having to open up a browser, navigate to the website, login and all that.

Microsoft and Windows 8 want you to do everything in apps, and while I like this idea and would like to embrace it, the fact of the matter is that for whatever reason, the Windows 8 apps I have used have either fallen short of my expectations or just plain don’t exist.

The official Twitter app is one example. I have multiple Twitter accounts, randomizer9 is my main one and I have one set up for The Rules of Tech Support. The Twitter apps on my phone and iPad both allow me to switch back and forth between identities with a few taps, but the Windows 8 app only lets me login to one account, which reduces its usefulness.

Some apps just don’t exist. The most glaring omissions for me are Facebook and Gmail, though I can set up the Mail client for use with GMail. I’m also surprised that there isn’t a version of Office that uses the Metro interface. Granted, I don’t use very many apps to begin with, so its not that big of a deal to me, but other folks who love apps might be disappointed in the selection, though it should get better with time.

THE DOCKING DESKTOP

Luckily, the desktop is still around and is accessed by clicking the Desktop tile. While the Start Menu is persona non grata, much to the consternation of lots of folks (including myself) programs can be docked to the Taskbar just like in Windows 7. I found myself docking each one after installing them. This works pretty well for me and I haven’t really missed the Start Menu all that much, especially since discovering this handy list of Windows key shortcuts.

Unfortunately, installing legacy programs barfs icons all over the Start Screen just like it did before. It is a little jarring to see the a nice purdy Metro Start Screen morph into icky tile-o-rama with a tap of the Page Down key. The big problem with the Start Screen is that there is currently no good way to organize tiles that were installed by legacy programs. Sure, you can move them around, but one of the nice things about Ye Olde Start Menu was that it kept things you didn’t need out of the way. Hopefully the upcoming Windows 8.1 will resolve some of those issues, otherwise I’m not sure what I’m going to do once my Taskbar fills up with docked programs.

I have experienced no compatibility issues with older programs and hardware as of yet which is pretty darn lucky considering I still use Microsoft Money 2000 and WinAmp 2.9.

WHERE’S MY MEDIA CENTER?

I feel bad for Microsoft at times because even when they do things right they often don’t get credit for it or the Thing Done Right is completely ignored. Windows Media Center is one of those things. Media Center turns a TV-tuner equipped PC into a pretty decent PVR and can even stream TV from a PC to an Xbox 360, which is awesome. It was created during the Windows XP days (remember Media Center PCs? Yeah, me neither) and came included with certain versions of Windows Vista and Windows 7. It does not come with Windows 8. If you want Media Center you now have to pay an extra $9.99 even if you have the Super Mega Deluxe Happy Version of Windows.. So much for doing it right.

CONCLUSION

Despite all the wailing and gnashing of teeth you’ve probably heard, Windows 8 is not that bad. Yes, it does have some annoying habits, such as the made-for-touch interface and missing Start Menu, but I have learned to live with those inconveniences. That said, I understand why some people are upset: Windows users (such as myself) have grown accustomed to the Start button/menu being there for nearly twenty years. For Microsoft to just yank that football away like Lucy does to Charlie Brown is just not right. I know workarounds, but lots of folks either don’t or don’t want to go through the trouble/hassle. Microsoft reached just a little too far ahead in that regard.

I understand what Microsoft is trying to do with Windows 8. I even like the idea of doing everything quickly in apps instead of having to constantly go to the web browser. Unfortunately, the apps either don’t measure up in terms of functionality or they just aren’t there, which means I end up constantly having to go back to the desktop, which defeats the whole point of the new interface.

The much-touted quick startup and shutdown is nice and my laptop appears to be performing as well as it did before, though, as with any new system, one should be leery of potential conflicts with old hardware and software. I haven’t hit any snags yet in that department, but time will tell on that.

To wrap up: Windows 8 isn’t quite The Future just yet. It takes steps in the right direction with its app-centric design but is hamstrung by sub-par apps that will have you going back to the desktop over and over again. If you are one of these folks that just can’t live without the Start Menu, there are third party add-ons, but I can’t vouch for their usefulness or reliability. Once you get over the steep learning curve, 8 isn’t all that bad, but it isn’t as great as it could have been, either. The upcoming Windows 8.1 should make things better so we’ll have to wait and see what happens. While I’ll be sticking with Windows 8 for the short-term, I won’t be tossing away my Windows 7 install disc anytime soon.

3 out of 5 tiles.

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In Soviet Russia, house occupies you!

home You know, I can never resist a good ‘in Soviet Russia’ joke. Actually, I can’t resist a bad one, either.

Buying a house has all but consumed my life for these last two months. Nearly everything that I have been thinking about or doing (or blogging) since early March has been house-related. Finding a house, negotiating for it, digging up all the documents for the bank, shopping for insurance, finding a storage unit, moving all of my stuff out of my apartment into the storage unit, moving in with my cousins, closing, moving out of my cousin’s, then getting all my stuff from storage into the house and now I’m taking things out of boxes and putting things in their place and buying appliances.

Along the way, I missed out on quite a few things due to either poor planning, bad luck, or fatigue: Wild Nights, the St. Phillips Anime Club Bubblehead Tea event, Free Comic Book Day, the Central Texas Toy and Comic Expo and the Anthrocon conbook deadline. My stress level got pretty high and I even got sent to the “principal’s office” at work for getting a little too rowdy with a customer. My aggravation got to the point that I went from “this will be totally worth it” to “this had better be worth it.”

It has been just over a week after I got the keys, and the number of moving boxes cluttering up the living room is gradually decreasing. I am hoping to be at some semblance of ‘normal’ (or at least as normal as it gets for me) by week’s end, especially after the new refrigerator is delivered later this week. I ask myself, was this worth all the bother and stress and money and time and missed fun?

Without hesitation, I think: Yeah. Totally worth it.

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Minor Details

I don’t know when the light finally came on, but when it did, I’m pretty sure I did a facepalm. After weeks of negotiating prices, repairs, dates and all that yadda yadda yadda on the house I want to buy, I realized that I had overlooked one important little thing:

Appliances.

You know, those little things that make life more convenient: a refrigerator to store food in, a stove to cook that food on, and a washer and dryer to wash clothes that have gotten dirty after cooking and eating said food. Since the disposition of the appliances is not in the home purchase contract, I could open up the door on Thursday to find the aforementioned modern conveniences waiting for me….or I’ll be making an emergency trip to Ye Olde Electronics or Department Store for a new refrigerator and stove.

It’s not as bad as it seems: If there is no washer and dryer, then its back to hanging out with the freakos at the laundromat. As far as the stove goes, I plan on replacing the it anyway because the home has an electric stove, something which I have learned to loathe during my many years of apartment living. Things might get a little dicey without a refrigerator, though, because I really like cold sodas and dairy.

Oh well, just as long as they leave the hot water heater. Then again, I’ve gone without hot water, too! 😉

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How Home Sweet Home It Is!

After years of dealing with annoying neighbors one wall (or floor) over, lousy parking, poor management, constantly increasing rents and not being able to own a cat without a big deposit and paying ‘pet rent.’ I am finally going to take the plunge and buy a house. I’m almost there, too: if all goes well I’ll be a homeowner within a few weeks.

Its a big step for me and more than a little bit scary. For better or for worse, I am setting down roots here in San Antonio. There’s also the whole ‘what happens if I lose my job’ bit, but these days, that cloud is constantly hovering over everyone’s head, so that’s nothing new. Instead, I choose to focus on the Good Things associated with having my own home:

It’s my house, and if you don’t like it… – On a philosophical level, an apartment is never ‘really’ yours, and it will be nice to do whatever I want without having to ask myself whether I’ll be dinged for something when I move out. Also, there is the whole ‘investment’ angle, but I don’t care too much about that. In my opinion, the mentality of the home one lives in being an ‘asset’ instead of a ‘home’ is partially to blame for the nutzoid homeowner’s associations I always hear about in the news.

More room! – I have always lived in one-bedroom apartments and even lived in a efficiency once when things got tight. Unless I get a Unabomber special (i.e. an isolated shack) I’ll be getting a 2-bedroom house at the bare minimum and it will more than likely have a garage, too. That’s going to be a LOT of extra space that I’m not sure I know what to do with. I might rent out the extra room and I hear garages are great places to store things. I’m also looking forward to hosting parties again, it has been way too long since I’ve hosted a Super Bowl or New Year’s Eve gathering.

Do What I Want – One of the crappier parts of living in apartments is you have to be careful with your noise level lest you arouse the ire of your neighbors. While I am not a very noisy person, I do like to turn up the sound when I play video games and movies and have occasionally been ‘that guy’ that has had his stereo or surround sound system up too loud. Conversely, I have also had to bang on a few doors and tell neighbors to tone it down.

WOW a Garage! – My parent’s house does not have a garage and so I have never had the pleasure of having one. Based on what I have seen from friends, I understand it is a storage space. I might go nuts and actually keep my vehicle in mine.

KITTEH! – I have wanted to have a cat for some time, but as I mentioned in the intro, certain things about apartments have kept me from getting one. I can now acquire a cat and hug him and pet him and hold him and call him George. 🙂

Good Old Gas – My parents have a gas stove, and it is awesome. I have not lived in a place that has had a gas stove since I moved out, and cooking food has royally sucked since. One of my requirements for a home is that it have a gas connection so that I can once again experience the joy of heating up tortillas and hot dogs the way God intended.

House Party – When I had a bigger apartment a few years ago, I loved having friends over for games and even Super Bowl and New Year’s parties or two. It won’t be too long before I’ll be hosting get-togethers and this time we can crank up the tunes! 😀

Buying a house is big and scary and fraught with pitfalls, but I’ll take the hits as they come and look forward to the good things that come with owning a home, like freshly-warmed tortillas!

Books, BUSINESS, Con Fluff 1, CONS, CREATIVE, FlipSide Stories, FURRY, FURRY FIESTA, JUST SAYING, One Sheet Stories, RANDOMIZER9.COM, Seven Super-Short Sci-Fi Stories, The Rules of Tech Support, Writing

Doing It Write

A spectacular failure can have the effect of dropping a big heaping scoop of self-doubt on one’s head. After failing to sell even a single paper copy of my first furry book, “Con Fluff 1,” in the Artist Alley of Furry Fiesta a few weekends ago, I found myself questioning everything I did there: my sales pitch, my table layout, pricing, and so on. The bigger question of “Am I Doing It Wrong?” has also been hanging over my head since then.

A friend recently made the observation that I was incorrectly trying to sell clean stories to an audience that was not interested in them. Given how I joke with friends about how some furry art sites don’t update until you turn off their “not safe for work” filter, I’m hardly in a position to disagree. A little part of me is wondering if I should cross that line and start writing erotica/smut/porn/what have you.

I’ve never written anything overtly sexual, and I don’t have much desire to…it’s just not my thing. Despite that, I now have a little nagging voice in my head telling me that if I just cross that line, I will gain a bigger audience. Oddly enough, the internal debate I am having is reminiscent of when I’ve see artist friends struggle with the question of whether to do fan art for conventions.

While doing your own thing as a creative person is very personally satisfying, it also carries some risk, especially where anime and comic book fans are concerned. Those fans have popular characters that they like and don’t often take chances on things that are different or new, especially coming from a little-known or new artist. However awesome an artist’s original creation may be, most folks are going to gravitate to the table with the cool looking Iron Man or Hetalia fanart. In the same way, I find myself wondering if folks are bypassing my works just because it is clean.

Part of the reason I don’t write smut is that I don’t think I’d be good at it, but that isn’t stopping me from considering crossing that line. The little cloud of self-doubt that’s been following me around since Furry Fiesta isn’t helping either.

I don’t know. I guess it wouldn’t hurt if things got just a little more naughty. We’ll see.

Eduardo Soliz

IT Guy, short story author, podcaster, and furry!

Category Archives: BUSINESS