Computers, E3, JUST SAYING, RANDOM STOPS, RANDOMIZER9.COM, TECH, Videogames, WHATS GOING ON, WHISKEY-TANGO-FOXTROT

Kicking Tires

Buying cars seems to have changed a little bit since I bought my trusty Dodge Neon back in 2006.  I have been going to dealerships and looking at vehicles for a few weeks now and thus far the salespeople aren’t quite as pushy as I remembered back then.  I’d like to think that the Internet and social media have made it harder for bad dealers and salespeople to get unnoticed.

In any event, I haven’t had to raise my hackles at any pushy salespeople, even though they’re on a hair trigger almost from the moment I leave home to go looking around.  One guy made me wonder, though.

As I was shopping for a new vehicle last Saturday, I happened upon a Ford dealership and pulled in to check out what they had.  A younger gentleman introduced himself and showed me around the vehicle I was considering.  We went out for a test drive and started just talking about stuff.  I made mention of my job as editor of Original-Gamer.com and he made the comment that yeah, he had played World of Warcraft and League of Legends.

I figured, okay, I can talk shop with this guy.  As it turns out he, was either a poser or had been out of the game for way too long.  He asked me what “MUMORPUHGERS” were, barely batted an eye when I mentioned my beta invite to Mists of Pandaeria and didn’t know what E3 was.  Really?

I guess shopping for a car hasn’t changed that much.

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Books, BUSINESS, CREATIVE, One Sheet Stories, RANDOMIZER9.COM, TECH, TECH SUPPORT, The Rules of Tech Support, Writing

FREE-book!

UPDATE: The free promotion for “The Rules of Tech Support is now over, but you can still get “One Sheet Stories” for free!

My second e-book “The Rules of Tech Support” is available for free today via Amazon Kindle devices and software, and of course, you can always get “One Sheet Stories” for FREE here!”

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BUSINESS, JUST SAYING, RANDOMIZER9.COM, TECH, WHATS GOING ON

Dear River City Federal Credit Union…

UPDATE:  I received a call from the CEO of River City Federal Credit Union the afternoon after sending the email below and apparently their e-statement system is down due to some upgrades they are in the process of implementing.  Nice.

Everything is going to be sorted out as far as I’m concerned, but I have to admit to rolling my eyes when I was being told about how wonderful the system was going to be in the future.  I mean, seriously, it isn’t working right now so I could care less about TEH FUTURE!  So for the moment, its ‘all’s well that ends well’ but we shall see how things work out after they get everything done and (hopefully) working.  I am cautiously optimistic.

I joined River City FCU last year partially because I was tired of  ‘business as usual’ with banks.  I had hoped that joining a local credit union would provide a better overall experience and looked forward to supporting a local business.  While your people have been great, your technology has been sorely lacking, especially where e-statements are concerned.  Not only did I miss my March statement but after contacting RCFCU via the online system, I was told over a week ago that a statement would be mailed to me and I have yet to receive it.  I have also cancelled my e-statements so that I don’t have to go through this mess for the near future and am no longer receiving REWARD Checking benefits because I have to choose between those benefits or not receiving my statements in a timely fashion which is an inconvenience.

This is inexcusable.  This is the 21st century and if you want to compete with other credit unions to say nothing of the big banks then you need to accept the fact that keeping an important system like eStatements down for more than hours in UNACCEPTABLE.  As much distaste as I have developed for banks, at least their online systems have always worked and as much as I hate to admit it, I may find myself going back to them (or at least another credit union) just so that I don’t have to worry about not having access to my information because a tube popped in the mainframe.

Thank you.

Eduardo Soliz

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Android, BUSINESS, RANDOM REVIEW, RANDOMIZER9.COM, Tablets, TECH, WHATS GOING ON

RANDOM REVIEW: Acer Iconia TAB A100

The Rules of Tech Support on the Acer ICONIA TAB A100

Okay, so I couldn't help myself

So, a ten inch tablet is way too big for me, an eight inch one was just a hair too big, and so a seven-inch tablet should be just right…right? After returning my Vizio tablet, I decided to see what was available in the 7-inch space.  Neither the Kindle Fire nor the Nook Tablet had been announced at the time, so I was looking at full-featured tablets with GPS, Bluetooth, a micro-SD card slot and all those nerdy things nerdy nerds like me care for.

The Samsung Galaxy was nice, but it was also pretty darn pricey and running the phone version of Android. There was no way I was going to pay a premium for another ‘phone without the phone’ device. The Dell Streak 7 was very nice and was even supposed to get a Honeycomb update in the near future, but at the time I was looking, T-Mobile was the only place selling it.  While I didn’t mind the thought of getting a data plan, T-Mobile data service is pretty craptacular in my hometown, which was where I would really want to have that mobile data connection. The HTC Flyer was also ridonkulously overpriced, even more so than the Galaxy. Sure, it had a stylus, but as much as I miss using a stylus, I don’t miss it that much. And as I mentioned before, the cheapo ‘e-readers with Android on them’ were a no-go with their lack of access to the Android Market and barely-responsive screens.

The Acer ICONIA TAB A100 was the first 7-inch device to come with the ‘Honeycomb’ version of Android out-of-the-box. This is important because Honeycomb is written specifically for tablets and should not have that the ‘phone without the phone’ feeling the Vizio did.

HARDWARE

The A100 has a 7-inch widescreen that is nice to look at but gets washed out in sunlight like most mobile screens. The Gorilla Glass that sits atop the screen is also highly reflective (as you can tell by the photos) which can be a little distracting. I also found the touchscreen to be just a hair on the overly sensitive side when I was typing, but that may just be the keyboard software, my fat fingers, or more than likely, a little bit of both.  It is multi-touch, though, so I can zoom and out with ease.

The power button and headphone jack are on the top right of the device, pretty standard stuff there. The volume control, rotation lock switch and a MicroSD card slot are on the right side. The A100 provided an okay amount of audio, nothing earth-shattering, but then again I’ve learned to not expect decent audio out of anything smaller than a 13-inch laptop. The bottom of the device has a host of ports: Micro-HDMI, microUSB, a docking connector and a charging port. A 5MP outward facing camera with LED flash and 2MP front facing camera are also present, and a capacitative Home button lies just underneath the screen. The cameras take okay pictures, certainly ones that are good enough for throwing onto the web.  At a half-inch thick and weighing in at .92 pounds, the A100 feels comfortable in my hands with its rounded corners and sides. The casing is plastic and a bit of a fingerprint magnet, though.

Battery life is about 4-5 hours, depending on Wi-Fi and GPS usage, of course. After being able to use the Vizio tablet for almost an entire workday (9 hours), having to recharge the A100 barely after my lunch break is a bit of a letdown. Unfortunately, the A100 cannot be charged via its USB port; the included AC adapter is your only charging option, well, that or a $100 dock.  The lack of charging options only serves to make its limited battery life a bigger limitation than it should be. If the A100 could be charged via USB, I could use nearly any charger, but as it stands, there is no official Acer mobile charger available for purchase as of this writing, so I either have to find a wall socket or run out of juice.

Under the hood is the same 1GHz dual-core Nvidia Tegra 2 CPU that powers most of the other first-gen Honeycomb tablets, 1GB of memory, and 8 or 16 GB of storage, which can be supplemented via a microSD card. The A100 is fairly responsive, and doesn’t feel underpowered or sluggish.

SOFTWARE

Acer Iconia TAB A100 Home Screen

Home is where the data is

Honeycomb is a different animal than the phone versions of Android. The first thing I noticed about it was the bar that ran across the bottom of the screen, it makes it look and feel more like a PC desktop.  Honeycomb places Home and Back buttons on the bottom left of the screen, so physical buttons are not needed on Honeycomb devices at all.  A new third button brings up the last ten open apps, which comes in handy, and if you are using a phone-based app, a fourth menu button appears that takes the place of the physical “menu” button found on Android phones. Aside from the Home button just below the screen there are no physical navigation buttons to be found.

On the top left of the Home screen are a Google search button and a voice search button. The upper right corner has an Apps button that gives access to all apps and a plus sign that allows the user to add widgets and apps to the Home screen or change the wallpaper.

Having been accustomed to using Gingerbread on my phone, it took me a little doing to get accustomed to getting around Honeycomb, but once I did, I appreciated the way it worked. I do miss having physical buttons, though, the bar on the bottom of the screen that holds the soft buttons never really goes away, which I found annoying when viewing pictures or videos.

Overall, though, Honeycomb is a step forward for Android and it is quite nice once you get the hang of it, which doesn’t take too long.

APPS

The Amazon Appstore

Amazon made a better store, go figure

The A100 has access to the Android market, and unlike the Vizio, I was able to download all of the apps I needed. Some of them were optimized for tablet use, but some appeared to be phone apps that were scaled up to fill the device’s screen.  They didn’t look too bad, but the amount of empty spaces in such apps is pretty hard to ignore. I have to say that while I’m not a big fan of playing games on my phone because of the inaccuracy of my big fingers, doing so on the A100 was quite nice thanks to the increased screen size.

I also discovered the Amazon Appstore, which, I have to say, is awesome for two reasons: First off, they give away a free paid app every day.  While it is often a game of some kind, every now and then it’ll be something nicer, like a Microsoft Office app or a drawing program. The second and more important reason is that it keeps track of your downloads and synchronizes your apps across multiple Android devices. This means that when I download an app onto my phone the appstore is smart enough to ask me if I also want it on my tablet and vice versa. For the life of me, I don’t know why the Android Market can’t do this, but hopefully Google Play will take care of that.

CONCLUSION

The Acer Iconia TAB A100 is a good tablet with one flaw that may be fatal for some users. Plastic nonwithstanding, the hardware feels good, and as is often the case with mobile devices, the screen is a bit reflective and not-quite-so-good in sunlight. Micro-USB and HDMI ports are nice to have, though I haven’t really done much with them. The same also applies to the micro-SD card slot; even though I have an 8GB card installed, I use it mainly for storing media. The device’s internal 8GB has been sufficient, though I should mention that I am a pretty light app user.

Honeycomb is a step up for Android, it feels like an actual desktop environment as opposed to a ‘giant phone.’  It would be nice to not have those soft buttons following me around nearly everywhere I go, but that’s a minor quibble.  An upgrade to Ice Cream Sandwich (the next version of Android) is forthcoming, so I’ll have to wait and see how that pans out.

The A100’s Achille’s heel is its limited battery life.  I’ll go as far as to say it prevents it from being a really great tablet. The 4-5 hour uptime is not even enough to even last a full workday, and the lack of additional charging options makes it feel even more limited. A mobile charging option or at least the ability to charge via USB are sorely lacking. Thus, while I have been very satisified with how well my A100 works, the fun is often cut short by being constantly tied to AC outlets, which significantly reduces the device’s portability.

While the Acer Iconia TAB A100 is a good device overall and I love the 7-inch form factor, this particular device limited by its relatively short battery life. I would call it a good ‘home tablet;’ something nice to have around the house for those moments when you want to look something up quickly, take to bed with you, or take on a trip to the coffee shop. Road warriors and those who intended to use it for extended periods of time should be leery of its lack of charging options.

That said, with the next wave of Android tablets hitting stores, you can definitely find one for much cheaper now than its original retail price of $329.  Heck, its going for $249 at the Acer Store.  It isn’t a bad device, and I am certainly enjoying mine…I just wish it had a bigger gas tank.

I give the Acer Iconia TAB A100 just barely four out of five AC Chargers.

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CONS, CREATIVE, FURRY FIESTA, Podcasting, PODCASTS, RANDOM REVIEW, RANDOMIZER9.COM, TECH, Writing

RANDOM REACTION: Furry Fiesta Day 2

Guess which one is "Dr. Nuka"

Guess which one is “Dr. Nuka”

Day 2 of Furry Fiesta 2012 began with a less-than promising start: the apes that were in the room above decided to start stomping around again at around 6 in the morning.  I made another fruitless call to the front desk but was able to get just a little more sleep before starting the day.

I had breakfast and then attended another voiceover panel.  This one was loads of fun, as everyone (that wanted to, at least) got to read copy and get feedback on their performances.  I also got to learn a few technical things that I can apply to my own podcast, which was cool.  It ended up being the only panel I attended all day: the “furry psychology” panel filled up, and I totally forgot about another writer’s panel after running into a friend I hadn’t seen in awhile.

We hung out, and as two of her friends happened to be fursuiters, I got to see them get prepared for the ‘fursuit parade’ which is a procession of the various fursuiters in attendance showing off their stuff around the convention.  I have even more respect for those folks now after witnessing firsthand the effort that it takes to put one on, never mind having the nerve to do so in the first place.  I also led one of them (fursuits are notorious for limiting vision) to the ‘headless lounge,’ which is a place for fursuiters to literally cool down.

After that, I camped out with some friends and shot the breeze as we waited for the parade to begin.  Once it began, we all had a ball watching them march, strut, and mug for the many cameras present.  It was really fun to watch, you’ll get to see it too once I upload it and can provide a link, because the only Internet I have is what I can squeeze out of my 3G modem or borrow from restaurants during meals :/  As an aside, you have to pay for internet here at the hotel, and the “Free Lobby WiFi” doesn’t seem to work…now isn’t that a conincidence?

I finally got around to filling out the Anthropomorphic Research Project survey; there were some interesting questions to answer and I’ll be interested to see what the results are, especially since I missed their panel.  The folks in the picture above ARE the researchers, and yes, that includes Dr. Nuka.  I grabbed a bite to eat and then hung out at the lounge area to do some writing. I didn’t really get much done, but I did write most of this blog post, while I was there, so I got something done at least.

I don’t really have much planned for tomorrow, just two panels (one on writing and one on podcasting and I may skip the podcasting one) and then it’s time to hit I-35 back to San Antonio.  We plan on leaving late in the afternoon, so I may be too bushed to post my final thoughts tomorrow, but I can do that Monday morning, good thing I took the day off.  🙂

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Upgrade or Die!

YOU GET NOTHING! YOU LOSE! GOOD DAY, SIR!

There are many common terms that have different meanings when put into the context of computers.  To most people, “monitor” means to keep an eye on something, but to us IT Guys, its a display device.  “Legacy” is another one of those terms; in the computer world, it is a nice way of saying “obsolete.”  I learned this at a previous support job where the company pushed and pushed for its customers to upgrade (and spend more money on) the Latest and Greatest version of their software, but there were plenty of hangers-on that were content to use older versions.  That’s the way it was, it worked, and they liked it.

Eventually, a new service pack or new version of Windows would come along that would completely break the software, and there wasn’t much else we could tell those guys besides “well, you need to upgrade.”  The customers would get mad and stomp their feet and demand that we fix it right away, but 95% of the time, that wasn’t going to happen.  If the customer didn’t upgrade, they were out of luck.  On a certain level, I can understand the desire to not change something that works (heck, I still use Microsoft Money 2000 and WinAmp 2.9), but at the same time, nearly all computer software will eventually go off into the night of obsolescence because eventually the developer will decide that it isn’t worth the expense of continuing development and support.

One common customer response I would hear (and still do) to this situation was that we were awful people that wanted them to spend more money.  To that, I say: I’m sorry, but this is a BUSINESS, it exists to create a product, provide a service, and make money.  If we don’t make money by releasing new products and lose money by devoting too many resources to old software, we go out of business and all lose our jobs.  Yeah, it royally sucks for users (I myself had a printer that was ‘orphaned’ when Windows Vista came around) but it is a necessary part of the software “circle of life.”

At least that’s how it should work, but instead, many companies insist on continuing to support outdated software, and continue to sell it in many cases.  The end result is that tech support gets driven bonkers trying to support the old stuff on top of all the new stuff that comes out and it can get overwhelming.  It also results in poorer customer service because techs have to take extra customer time to dig into knowledgebases and ask senior techs about programs that were written for Windows 95.

This is one of the few things I love about Apple.  Instead of letting software linger around and stink up the place like old cheese, they have the cojones to tell their customers that the bar is closing, its lights out, so go to the newer nicer bar down the street or go home.  They did it when they nuked support for ‘classic’ Mac applications in Leopard, and again by no longer supporting PowerPC applications in Lion.  In both cases they waited until four years until after the product was discontinued before pulling the plug and did not hesitate to do so.

In the short term, yes, some customers will be upset and some will go to competitors, but in the long-term, the company can continue to move forward as opposed to having the dead weight of zombie software hanging around their necks like an albatross.  I guess we can put this in the “painfully obvious observation that senior management never gets” file.  I can’t wait to see what happens when Windows XP support goes away in 2014…or maybe I can.

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Lights Out, Lights On

The blackout is over and it’s back to unusual here on RANDOMIZER9.COM.  While SOPA may be down for the count, it certainly hasn’t gone away and so we must stay on our guard to make sure it or some other misguided attempt to regulate the Internet never ever rears its ugly head again.  Stay informed, everybody, and a big ‘way to go’ to everyone that participated!

For the entirety of January 18, 2012, I am shutting down RANDOMIZER9.COM in protest against the Protect-IP Act (PIPA) and the Stop Online Piracy Act (SOPA). These are bills that are currently making their way through the Senate and House of Representatives of the United States of America.

While my blog is but one of millions that are fighting for your attention on the wild kingdom that is the Internet, I feel that if I can make my few visitors aware of what is going on, then I will have done my part.

My blog is currently a labor of love more than anything else, but I do hope to one day make a living from my other creative endeavors and so the topic of piracy is important to me. While the intentions behind those two proposed laws may have been good, their language is so broad and their methods are so draconian that they cannot be allowed to become law.

I don’t expect everyone reading this message to support this effort, but I hope that you will take the time to read up on the subject and decide for yourself whether we should let control of this crazy new wonderful thing called the Internet fall into the hands of corporations and the government.

Thanks for reading

–Eduardo “Randomizer9” Soliz

www.sopastrike.com

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Android, Apple, RANDOMIZER9.COM, Tablets, TECH

Tablet Thoughts

As I work on my Acer Iconia TAB A100 review and read the headlines coming out of the Consumer Electronics Show, I keep hearing about why Android tablets haven’t quite caught on. I keep hearing the same arguments: Android is fragmented, Android tablets are all the same, blah blah blah. What I don’t hear anyone talking about is how overpriced some of these Android tablets are.

Any tablet that costs $499 or more is not going to sell unless it is an iPad.  Period.

The iPad is the ‘gold standard’ in tablets right now, and the least expensive one costs $499.   If a competing product cannot be as good as an iPad then it has to cost less, or else that person will just buy an iPad.  Android is nice, but it is not as easy to use as iOS.

Keep in mind that I am referring to the average person when I make these statements.  Nerds such as myself are willing to live with a learning curve and some obfuscation.  We like figuring things out, we’re just funny that way.  The average person isn’t as patient, though, they want to turn a device on and be able to do things from the get-go.  That is why iOS is as successful as it is.  Granted, there is a lot that you can’t do with it, which is frustrating to nerds like myself, but the majority of people tend to not care about stuff like HDMI ports and memory card slots.

I think Amazon did two smart things with the Kindle Fire: first, they sold it for cheaper than the iPad, but more importantly, they didn’t make an iPad. The Fire is significantly smaller than an iPad, and doesn’t look like one when you start it up.  Sure, if you’re a nerd you can argue about how yes, its really Android under the hood and does mostly the same things as an iPad and all that, but to the average person it is different.

Sadly, the bargain prices for the Kindle Fire and Nook Tablet are going to make it harder for other 7-inch tablets to gain any traction unless they drop in price as well, so it may not necessarily be a good thing for Android in general.  Then again, the functionality they leave out is fairly significant, so it may not necessarily be a bad thing, either.

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