NOTE: This is a transcript of a podcast for those with hearing difficulties, those that prefer to read, and those who would prefer to not hear the sound of my voice. 😉
You are listening to ‘300 Seconds with Eduardo Soliz,’ and this is episode number 115, “Fired!” so let the 300 Seconds begin!
Technical support is not an easy job to do, and when you work at a place that sucks, it makes it all the more harder. My last full-time tech support job was at a school and it had been working out well, but I was laid off after my campus was closed thanks to the coronavirus back in episode number 107. Six months and four episodes later, I would be hired on to a contract job. It started out well enough for the first three months, but I was then transferred to another department where everything went to crap.
There, I found myself dealing with some of the worst users that I have ever had to deal with in my ten years of doing technical support. Now when I say that, I should mention that I spent time working for a company that made terrible software and had a monopoly on it so they never fixed anything, a cable company, federal and state tax departments, and yet somehow, those users managed to be worse. Management treated them like children, and so they acted like children. Funny how that works. My boss in the department was also a lousy person who never once told me that things weren’t going well. Instead, they let things accumulate so that they could dump a laundry list of complaints onto my boss in the IT department so that he could be the one to read me the riot act.
On top of that, the administrative staff did this super passive-aggressive thing where they acted like I didn’t exist. It was not unusual for me to be invited to a meeting fifteen minutes before it started. Whenever special events happened in or out of the office, I was never invited. I knew that things were happening because it was a small office and you could hear what everyone was saying, but no, they never invited me. I don’t know that I would have joined them, but still, an invite would have been appreciated. Finally, I had been sent to the principal’s office twice for bed behavior. I was on the cusp of being fired, and so I decided that it was time for me to go.
I had planned on giving them one week’s notice, but a social media post changed my mind. The morning that I was going to put in that notice, I saw that a guy that I used to work with had died overnight of COVID. His name was Noah Villanueva. He was a good tech, but more importantly, he was a good man. Noah was a big funny guy, always smiling and joking in spite of all the crap that we all had to deal with at that place. In fact, Noah was so nice that it would give us leads a little bit of grief every so often, but God bless him, we couldn’t be mad at him for very long.
He left us to work at one of the cool companies in town, and I was happy for him when that happened, because he deserved better. Noah was a damn good guy. And now he was gone. Except for the occasional exchange on Facebook, we hadn’t really kept in touch a whole lot, but I wept at my desk as I read the outpouring of disbelief and sadness from his coworkers and friends. I tried to get back to work, but I couldn’t. God help me, I couldn’t stop thinking about him and I couldn’t stop crying. Hell, I’m sitting in front of a coffee shop crying as I type this.
Meanwhile, everyone else in the office went about their business as usual; I mean who cares about that guy crying at his desk, right? He’s only a contractor. Maybe if someone had asked me what was wrong, I would have stuck with my original plan. Just one kind word might have been enough for me to put up with their crap for one more week. I instead decided that these jerks didn’t even deserve that.
And so I packed my things. I wrote an email to The Boss that said: “I am resigning my position effective immediately. Thank you for the opportunity.” I clicked Send, tossed my badge on to my desk, and left the building, never to return. This wasn’t the first time I had quit a job, but it would be the first time I would do so with a good plan on what to do next.
And what would that be? Two words: Career change. Stay tuned.
This has been 300 Seconds, the next episode will be posted after I update about a dozen job board statuses to “Not Looking for Work.” I am Eduardo Soliz, if you’d like to hear or read more of my wonderfully weird words, visit Eduardo Soliz dot com, and I thank you for listening! Be Good, Take Care, and God Bless.